Recommendations

What our service users say about us: 

“The service provision is excellent and carers have been very flexible. My mother has limited ability has limited ability in speaking but even with limitation, for me the carers have creates a very good relationship with her.” 

“I am very lucky to have 2 regular carers who are excellent. There have been a few hiccups but these have been sorted out by the monitoring standards officer.” 

“Carers very helpful and caring. Nothing is too much trouble.”

“It would be hard to improve the service”

“Initially carers were not shaving and changing my father every morning. I put a wee note in his Hazelhead diary reporting the same. He is now getting shaved and changed every morning. Thank you so much for all the help with my dad”.

 "The girls who look after me are all great and meet my requirements." 

"I am very contented and satisfied with my carers."

"They are competent and attend to my physical and any emotional issues I may be experiencing with very high skill levels. My personal support plan is received on time and any changes or needs are discussed with me at all times. I commend the carers and esteem them along with the office staff highly."

"Over four years I have been almost totally happy with the standard of care you provide and at the time of my illness, when I was so dependent on your carers, I don't know how I would have survived without them. This is a wonderful service you provide and my sincere thanks to you for it."

"I am very happy with the care I have and I am very happy with the girls that help me." 

"Very happy with service provided all staff very friendly and helpful."

"The care I receive is excellent and I have no cause for complaint."

"I am very grateful and have no complaints."

"Every carer without question has been a great comfort, Hazelhead can be proud of each carer."