Our philosophy is to treat our service users as individuals respecting their right to freedom of choice privacy and confidentially.
We aim to offer a service that is a service user person centred holistic support, involving service users and their family in the planning implementation and evaluation of that support.
We are registered and regulated by the Care Inspectorate to provide Care at Home and Housing Support services.
All our staff work to the standards published within the Codes of Practice for Social Care workers as published by the Scottish Social Services Council (SSSC).
Where Are We?
Hazelhead Homecare Ltd was a family run business established in 1995, as one of the first independent Care at Home and Housing Support Services.
Today we are happy to announce that we have joined CCS Group and have become part of a much larger family providing flexible, person centred support which allows individuals to live a dignified, independent life tailored to their needs and aspirations. We are committed to improving the well-being and quality of life for the service users we support.
Our services are based on choice, personalisation and being part of the community. We provide services both directly to the public, and on behalf of many local authorities. We provide services across central Scotland, in South Lanarkshire, North Lanarkshire, South Ayrshire, East Ayrshire, Falkirk and West Lothian.
To provide a quality service means we need the right people working with us.
We look to support the local employment of staff within the areas we provide services in, and to ensure we have the rights people, we select our staff based on their Social Care values and commitment to supporting individuals in Care at Home and Housing Support Services.
We have been recognised as an Investors in People employer since 2006.
We continually invest in the training and personal development of our staff to ensure our staff continue to develop their knowledge in Social Care thus providing better outcomes for our service users in our Care and Support Services.
National Care Standards
We are registered with the Care Inspectorate.
We are regularly inspected to ensure our Care at Home and Housing Support services reflect the quality levels within the National Care Standards.
Hazelhead Homecare Ltd are graded ‘Very Good’ across all categories of the National Care Standards.
You can view and download a copy of any of inspection reports from the link provided below or from our services page.
Click [here] to visit the Care Inspectorate website
We aim to offer a flexible and professional service that is tailored to the individual service users requirements, whilst respecting a service user’s right to access a service that realises individual potential, equality and diversity, privacy, dignity, safety, independence and choice in line with the National Care Standards for Care at Home and Housing Support services
To Support our service user to remain safe and independent at home for as long as they choose to do so.
To provide a service that promotes equality and diversity and does not discriminate either directly or indirectly against a service user on the grounds of race, nationality, language, religion, political or personal beliefs, age, gender, gender reassignment, sexual orientation, marital status, disability or social standing.
To provide a service that offers choice, is person centred, flexible and responds to the changing needs of the individual.
To ensure our service users are provided with a service that meets all regulatory requirements and is underpinned by the National Care Standards.
Our Core Principles
Promoting respect for, and the dignity of, people to whom we provide any type of social care.
Transparency and legal compliance in the management of our activities and services.
Ensuring the confidentiality of our clients’ and users’ personal data.
Teamwork, professionalism and motivation, which mean that we improve every day.
Ensuring the Health and Safety of our Workers.
Encouraging respect for, and the preservation of, the environment.
Contribute to provide an efficient service while monitoring a high level of quality and managed budget.