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About
Hazelhead Homecare Ltd. was established in 1995 in a small office located “Hazelhead House” in Carluke, South Lanarkshire. As one of the first independent Care at Home and Housing Support service providers, we formed our company because of the growing demand for Care and Support services to be provided in peoples own home rather than in a residential setting.
We believe all individuals in need of care deserve to have a say in how their service is delivered. We pride ourselves in involving our clients and their loved ones in taking an active role in the planning and provision of their care, ensuring we provide a consistent, reliable and excellent quality service.
Our Philosophy
Our philosophy is that our service users should always be treated as individuals. This means we respect their right to freedom, and prioritise their choices, privacy and confidentially.
We offer a service user centric and holistic approach, ensuring the involvement of service users and their family in the planning, implementation, and evaluation of our support.
We are registered and regulated by the Care Inspectorate to provide Care at Home and Housing Support services. All of our staff meet the standards published within the Codes of Practice for Social Care workers as published by the Scottish Social Services Council (SSSC).
Where Are We?
Since 1995, Hazelhead Homecare Ltd. was a family-run business. We are proud to be one of the first independent Care at Home and Housing Support Services.
Today, we are delighted to announce that we have joined CCS Group and have become part of a much larger family providing flexible, person centred support. Our group’s bespoke care is structured through allowing individuals to live a dignified, independent life tailored to their needs and aspirations. We are committed to improving the well-being and quality of life for every service users we support.
Our services are based on choice, personalisation and being part of the community. We provide services both directly to the public, and on behalf of many local authorities across central Scotland, in South Lanarkshire, North Lanarkshire, South Ayrshire, East Ayrshire, Falkirk and West Lothian.
Our People
To ensure we are continually providing a quality service, we pride ourselves on employing the highest trained and passionate team.
We look to support the local employment of staff within the areas we provide services in, and to ensure we have the rights people, we select our staff based on their Social Care values and commitment to supporting individuals in Care at Home and Housing Support Services. This is validated by us being recognised as an Investors in People employer since 2006, and paying over the real Living Wage since 2021.
We continually invest in the training and personal development of our staff to ensure our staff continue to develop their knowledge in Social Care thus providing better outcomes for our service users in our Care and Support Services. This begins with an intensive training course, to ensure our team feel confident out in the community. Then, they shadow our experienced Care Assistants to put all their practise to the test. Additionally, we offer a full SVQ3 to ensure our team are continually gaining skills and fresh knowledge in the field.
National Care Standards
We are registered with the Care Inspectorate and uphold the highest standard of practise.
We are regularly inspected to ensure our Care at Home and Housing Support services reflect the quality levels within the National Care Standards.
Hazelhead Homecare Ltd are graded ‘Very Good’ across all categories of the National Care Standards.
You can view and download a copy of any of inspection reports from the link provided below or from our services page.
Click [here] to visit the Care Inspectorate website.
Our Mission
Our mission is to continually provide a flexible and professional service that is tailored to the individual service user’s requirements, whilst respecting their individual potential, equality and diversity, privacy, dignity, safety, independence, and choice in line with the National Care Standards for Care at Home and Housing Support services.
Our Objectives
• To Support our service user to remain safe and independent at home for as long as they choose to do so.
• To provide a service that promotes equality and diversity. This means we never discriminate either directly or indirectly against a service user on the grounds of race, nationality, language, religion, political or personal beliefs, age, gender, gender reassignment, sexual orientation, marital status, disability or social standing..
• To provide a service that offers choice, is person centred, flexible and responds to the changing needs of the individual..
• To ensure our service users are provided with a service that meets all regulatory requirements and is underpinned by the National Care Standards.
Our Core Principles
Respect
Promoting respect for, and the dignity of, people to whom we provide any type of social care.
Transparency
Transparency and legal compliance in the management of our activities and services.
Confidentiality
Ensuring the confidentiality of our clients’ and users’ personal data.
Empower
Teamwork, professionalism and motivation, which mean that we improve every day.
Safety
Ensuring the Health and Safety of our Workers.
Environment
Encouraging respect for, and the preservation of, the environment.
Efficiency
Contribute to provide an efficient service while monitoring a high level of quality and managed budget.
